COVID-19 Safety Measures for All Our Experiences and Tours

We have restarted our tours and experiences by implementing the following guidelines below to ensure the safety of our customers and our hosts.

Participation Restrictions for Experiences and Tours

Our experiences and tours will be limited to a maximum of eight people. And we will only be offering private experiences and tours for the time being.

Cancellation Policy

  • Please note that to ensure the health of participants and hosts, tours might be canceled in advance or even on the day of the tour for health or other COVID-19-related reasons.
  • Experiences and tours might be canceled if a State of Emergency is issued in Japan.
  • We offer a full refund on all COVID-19-related cancelations, even for same-day cancellations.

Measures for Our Hosts

  • Our hosts will wear a mask during the experience or tour.
  • We will ask them to check their body temperature before the experience or tour. 
  • Those with fever, cough, or difficulty breathing (and other COVID-19 symptoms) the day before the experience or tour will refrain from carrying out the experience or tour. (In this case, it might come to a fully refundable cancellation)
  • Our hosts are encouraged to regularly wash or sanitize their hands during the experience or tour.

Measures for Our Customers

Before The Tour

  • If you have a suspicious symptom such as fever or cough two days before the experience or tour, please refrain from participating.

On The Tour Day

  • Please bring and wear a mask. Masks must be worn at all times for ages 3 and above (except when eating or drinking). Not wearing a mask prevents you from participating in the experience or tour.
  • The body temperature will be checked before the experience or tour starts.
  • Our hosts will give you hand sanitizer at the beginning and throughout the experience or tour.
  • Avoid sharing food, drinks, and personal items such as mobile phones with people outside your group of friends or family.
  • Please keep distance between people.
  • If you feel sick during the experience or tour, please notify the host.

After The Tour

  • If you have fever, cough, or difficulty breathing, anytime within a one-week window after the tour please let us know as soon as possible.

In order to give you peace of mind while enjoying our experiences and tours, all of our staff and hosts are doing their best to provide the safest environment possible. 
We apologize for the inconvenience caused and appreciate your understanding and cooperation.

We are looking forward to helping you make epic memories during your trip to Nagoya.

This policy will be valid for all bookings until June 30. 2022.
We will be reevaluating the situation regularly and might change safety measures depending on how the situation develops.

Last updated May 26. 2022.

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